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Typical reasons to contact support include:

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To help us respond faster, include your account email or username, a short description of the issue and any relevant details, such as the time the problem occurred or the steps you had already tried. You may also include screenshots if relevant. Please do not send your password or complete payment card details in a message.

Support requests are usually answered within 24 hours, although response times can vary depending on the subject and the information needed to review it. If your enquiry concerns responsible gambling, please make that clear in the subject line so it can be handled appropriately.